RETURN & REFUND POLICY

 

 

Returns

 

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return:

 

• The item must be unused

• In its original packaging

• In the same condition as received

• With proof of purchase

 

To start a return, contact us at:

lookssmaxxing30@gmail.com

Do not send items back without prior approval. Returns sent without authorization will not be accepted.

 

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Return Shipping

 

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Original shipping costs are non-refundable.

 

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Damaged or Incorrect Items

 

Please inspect your order upon delivery.

If your item is damaged, defective, or incorrect, contact us within 48 hours of delivery with clear photos. We will evaluate the issue and provide a resolution.

 

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Non-Returnable Items

 

For hygiene and safety reasons, the following items cannot be returned:

 

• Opened skincare or cosmetic products

• Personal care items once opened

• Sale items

• Gift cards

 

 

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Delivery Information

 

Orders are processed within 1–3 business days.

Estimated delivery time:

7–14 business days (USA)

7–15 business days (Europe)

Items may arrive separately due to optimized shipping from different warehouses.

 

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European Union 14-Day Cooling-Off Period

 

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days without providing a reason.

To qualify:

 

• Items must be unused

• In original packaging

• With proof of purchase

 

Refunds will be processed after inspection.

 

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Refunds

 

Once your return is received and inspected, we will notify you of the approval status.

If approved, refunds will be issued to the original payment method within 5–10 business days.

If more than 15 business days have passed since approval, please contact us at:

lookssmaxxing30@gmail.com