Shipping policy

 

Shipping Policy

 


 

Processing Time

 


All orders are processed within 1–3 business days.


Orders are not shipped or delivered on weekends or holidays.

 

 

 

Delivery Time

 


Estimated delivery times:

 

  • United States: 7–14 business days

  • Europe: 7–15 business days

 


Please note that delivery times are estimates and not guaranteed.

 

 

 

Split Shipments

 


Due to optimized fulfillment from multiple warehouses, items within the same order may arrive separately.


Tracking information will be provided once your items are shipped.

 

 

 

Delays

 


TrueForm is not responsible for delays caused by shipping carriers, customs processing, or circumstances beyond our control.

 

 

 

Customs & Import Duties

 


Customers are responsible for any customs duties, taxes, or import fees required by their country.

 

 

 

💸 REFUND POLICY (USA + EU SAFE VERSION)

 

 

 

 

Refund & Return Policy

 


We offer a 14-day return policy, meaning you have 14 days after receiving your item to request a return.

 

 

 

Eligibility for Returns

 


To be eligible for a return:

 

  • The item must be unused

  • In its original packaging

  • In the same condition as received

  • With proof of purchase

 


Returns must be requested before sending any product back.


Contact us at:


lookssmaxxing30@gmail.com

 

 

 

Non-Returnable Items

 


Due to hygiene and safety reasons, we do not accept returns for:

 

  • Opened or used skincare products

  • Personal care items once opened

  • Sale items

  • Gift cards

 

 

 

 

Damaged or Incorrect Items

 


If your item is defective, damaged, or incorrect, contact us within 48 hours of delivery with clear photos.

 

 

 

EU Right of Withdrawal

 


If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of delivery without providing a reason.


Products must be unused and in original packaging.

 

 

 

Refunds

 


Once your return is received and inspected, we will notify you of the approval status.


If approved, refunds will be issued to your original payment method within 5–10 business days.

 

 

 

🔒 PRIVACY POLICY (Dropshipping + Shopify Compatible)

 

 

 

 

Privacy Policy

 


This Privacy Policy describes how TrueForm collects, uses, and shares your personal information when you visit or make a purchase from our store.

 

 

 

Personal Information We Collect

 


When you visit our site, we automatically collect certain information about your device, including:

 

  • Web browser

  • IP address

  • Time zone

  • Cookies installed on your device

 


When you make a purchase, we collect:

 

  • Name

  • Billing address

  • Shipping address

  • Payment information

  • Email address

  • Phone number

 

 

 

 

How We Use Your Information

 


We use the information to:

 

  • Process your orders

  • Arrange shipping

  • Communicate with you

  • Screen for fraud

  • Improve our store

 

 

 

 

Sharing Your Information

 


We share your personal information with:

 

  • Shopify (our ecommerce platform)

  • Payment processors

  • Shipping suppliers (for order fulfillment)

 


We do not sell your personal data.

 

 

 

Data Retention

 


We retain your order information for our records unless and until you request deletion.

 

 

 

Your Rights (EU Residents)

 


If you are a resident of the European Union, you have the right to:

 

  • Access your personal data

  • Request correction

  • Request deletion

  • Object to processing

 

 

 

Contact us at:


lookssmaxxing30@gmail.com